State Farm® Insurance Agent Clive Gavin

"Gavin team is a class act! I recently moved to Clearwater and Clive and his team have helped me to transition my home and auto insurance policies to his office and in the process, I have even saved some money👍👍 His goal of educating his clients is invaluable. In a world of automation, it's a refreshing change to always hear a friendly voice on the other end whenever I call their office. I highly recommend !!"

"Clive called me late at night and harassed me about driving too many miles and said my rates are going up . I proved him wrong about his accusation and was driving less milage than the discount stated . He nor His office person , Stacy , did not correct this error in a timely manner as she stated she would do !!! Now my rate has indeed gone up ??? Negligence and unprofessionalism all in one place ?? Who knew ? Like a bad neighbor - you know the rest !"

"No accidents or tickets since my last renewal and received a non renewal notice recently. Called to inquire and express my disappointment as Clive had previously told me he wouldnt expect any major increase or changes after my accident and he became rude. Plenty of other agents out there!!!"

"Rude and unprofessional is an understatement. Clive didn’t like that I was trying to address rude and unprofessional behavior that I experienced from his office, and combated it by using the same type of behavior. He proceeded to hang up on me because I said he was being rude. I have had great interactions with State Farm in general, but this office from the time I moved to FL from WI in 2017 has been the opposite of pleasant. They get mad at you for simply asking questions as to why your bill increased, when all it says is rate increase changes on the paper that is sent. It is very sad that State Farm is being represented by this agency, as state farm truly has been great as a company when needed. Its too bad you can’t just use their corporate office as an agent, it would be much better. If you can, find a different office if you don’t want to be spoken down upon, or want to deal with rude and short tempered individuals."

"I am currently bundled for auto and home insurance through this State Farm Agent. When my previous Home Insurance premium through another agent went up, this office offered to 'help' get a new policy for me. Unfortunately for me, when they attempted to help to cancel the policy with my cancellation request, they sent the cancellation request to the wrong email address for my carrier. This caused the policy to never get cancelled and I was with two carriers for the entire year. Clive Gavin and his team had admitted fault to this mistake, but said that this error is not covered in their E&O (Errors and Omissions). I was fortunate enough to be able to have one of the policies cancelled/back-dated to recoup some of the financial losses. Ultimately, I was stuck having to pay $1700 extra for their error and additional costs for inspections to get a new policy. It took over a month for Clive to reach out to me personally, and rather than be apologetic, he was very egotistcal and rude and wouldn't let me finish my full thoughts. I DO NOT recommend this agency and have filed a complaint with the Florida Department of Divisions to see if there is anything that can be done to hold them accountable for their error."

"The moment we stopped into Clive’s office we had the most sincere greeting!! We were treated respectfully and was told that Clive would help us with our new franchise business. Were under a time crunch and needed proof of commercial coverage ASAP!! Clive not only delivered on helping us reach our goal but also created an atmosphere that calmed our fears with humor, wit and of course his extensive knowledge of the industry!! Clive and his staff (Becca) are AMAZING!!! Thank you!!!!"

"Constant problems with the state farm application, Constant increases in my insurance when I'm elderly and have a perfect driving record. Recently I had to deal with a person answering phones and she actually called and texted me that my insurance was late, I thought it was strange because I am on automatic payments. Almost everyone is experiencing financial difficulties during this horrible economy..but she felt the need to call and text me about my payment. Omg..who does that? I've never been late and have been covered by state farm for 30 years. I had already called the main state farm office and advised them that I might be one or two days late but in all actuality it was a mistake on there part because my insurance wasn't even due yet. They made a mistake and changed my due date with my renewal. This office has had numerous issues and a high turn over with employees. No one should be harassed by their car insurance company! I have called the main state farm office so many times to complain about this office since and yet it keeps happening. At this point I'm done with this office and changing either my insurance company or my agent because again he's always out of the office and when I have spoken to him, he has no clue to anything that is going on..like an absent partner in a business. Absolutely ridiculous!"

"This office is great ! They are all friendly and care about you and your policy. They make sure you are covered so if an accident does happen you aren’t screwed . It is also very family oriented. I will not be leaving this office neither will my friends , we are all getting such great deals !"

"Clive, Tom, and Becca are awesome! They are helpful and willing to answer questions. Becca answered the first call after my daughter's accident and has worked with me to make sure everything is taken care of and has gone above and beyond assisting me with the claim. I really appreciate this office!"